Delivery

This page outlines the terms and procedures for processing, shipping, and receiving orders from the online store.

Order Processing

Orders are processed within up to 1 business day after successful payment.

Orders placed on weekends or public holidays are processed on the next business day.

Payment Method

Orders are paid in advance using a debit or credit card.

An order is considered accepted after successful payment confirmation.



Delivery Terms

The customer is required to provide accurate and complete delivery details – name, address, and contact phone number. Incorrect or incomplete information may result in delays or невозможност for delivery.

All shipments are sent with a waybill and can be tracked.

Delivery within Bulgaria

Delivery is carried out by a courier company.

Delivery time: 1 business day

Delivery options:

  • to a courier office
  • to a personal address

International Delivery (Austria)

Delivery is carried out via the DPD Economy service.

Delivery time: 3–5 business days
Price: €14.99 for shipments up to 3 kg

Delivery is made to the address provided by the customer.

The delivery time is indicative and may vary during busy periods or due to logistical delays.

Packaging

Products are packaged in a way that ensures protection under standard transport conditions.

Each item is prepared with packaging suitable for the product, taking into account its characteristics, weight, and level of fragility. Protective materials are used to limit movement inside the package and reduce the risk of mechanical damage during transportation.

The goal is for the product to reach the customer in good commercial condition and without damage under normal delivery conditions.

Responsibilities

After the shipment is handed over to the courier company, responsibility for transportation is assumed by the courier.

The merchant is not responsible for:

  • damage occurring during transportation
  • delivery delays caused by the courier
  • loss of the shipment after handover
  • circumstances beyond the merchant’s control

Damaged Shipments

Upon receipt, the customer should inspect the shipment.

If damage is identified, a report must be prepared in the presence of the courier.

Without such a report, claims for transport-related damages may not be accepted.


Undelivered Shipments

If delivery is not possible due to absence, incorrect address, or refusal to accept the shipment, it will be returned to the merchant.
Return shipping costs may be charged to the customer.

If you experience an issue with delivery, you can contact us at:

office@stiletto-queen.com

Please include your order number and a description of the issue.